1. Introduction
OrbitNexa Technologies Private Limited ("OrbitNexa", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what we collect, why we collect it, and the choices you have, when you visit our website, use our client portal, apply for a role with us, or engage our IT consulting and software development services.
We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023. If you do not agree with this policy, please do not use the site or submit personal information to us.
2. Information We Collect
2.1 Information you give us
- Enquiries and project requests — when you contact us or start a project through our forms, we collect your name, email address, phone number, company details, and the project information you choose to share.
- Newsletter subscriptions — your email address when you subscribe to updates.
- Client portal accounts — name, email address, and the business records connected to your engagement (projects, invoices, documents you upload).
- Job applications — your CV/resume, contact details, and any information you include when applying for a role.
2.2 Information collected automatically
When you visit the site, our servers and analytics tools automatically record technical data such as your IP address, browser type, operating system, access times, and the pages you viewed. This data is used in aggregate to understand how the site is used and to keep it secure.
3. How We Use Information
We use the information we collect to:
- Respond to enquiries and prepare proposals for requested work.
- Deliver contracted services — including operating the client portal, issuing invoices, and sharing project documents.
- Send updates you have subscribed to (you can unsubscribe at any time).
- Evaluate job applications.
- Operate, secure, and improve the website and our services, including analysing aggregate usage trends.
- Comply with legal and tax obligations.
We do not sell personal information, and we do not use it for third-party advertising.
4. When We Share Information
4.1 Service providers
We share information with third parties that perform services on our behalf — cloud hosting and infrastructure (such as Amazon Web Services), email delivery, and website analytics. These providers process data only as needed to provide their service to us.
4.2 Legal requirements
We may disclose information where required to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of OrbitNexa, our clients, or others, as permitted or required by applicable law.
6. Security of Your Information
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we hold — including encrypted transmission (HTTPS), access controls on internal systems, and authenticated, permission-scoped access to client records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; we commit to notifying affected users of any breach as required by law.
7. Data Retention
We retain personal data only as long as needed for the purpose it was collected: enquiry data for the duration of our conversation and a reasonable follow-up period; client records for the duration of the engagement plus the periods required by accounting and tax law; job applications for the duration of the hiring process unless you ask us to keep your profile on file. When data is no longer needed, we delete or anonymise it.
8. Your Rights & Choices
You may, at any time:
- Request access to, correction of, or deletion of the personal data we hold about you.
- Unsubscribe from marketing emails using the link in any email, or by contacting us.
- Update your client portal account details from your account settings.
- Withdraw consent for processing that is based on consent.
To exercise these rights, contact us using the details below. We may retain certain information where required to prevent fraud, resolve disputes, enforce our agreements, or comply with legal requirements.
9. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect information from children under 18. If you believe a child has provided us personal data, please contact us and we will delete it.
10. Changes to this Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision; material changes will be highlighted on this page. Continued use of the site after changes take effect constitutes acceptance of the revised policy.
11. Contact & Grievances
For privacy questions, data requests, or grievances under applicable data protection law:
- Email: hello@orbitnexa.com
- Contact form: orbitnexa.com/contact
We aim to acknowledge privacy requests within 7 days and resolve them within the timelines prescribed by applicable law.